Shipping policy

At DreamTale, we’re committed to making your shopping experience as smooth as possible, from placing your order to receiving it at your door.

Order Processing

All orders are typically processed within 1–3 business days.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please note that orders placed during weekends, holidays, or periods of high demand may require additional processing time.

Estimated Delivery Time

Estimated delivery time is typically 7–15 business days after your order has been processed.

Please note that delivery times are estimates and may vary depending on your location, carrier availability, customs processing, holidays, weather conditions, and other circumstances outside of our control.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Please allow 2–5 business days for tracking information to update after your shipment has been dispatched. In some cases, tracking updates may temporarily pause while the package is moving between carrier facilities.

Holiday Shipping

During busy holiday periods, particularly November and December, shipping carriers may experience higher-than-usual volumes.

If you are ordering DreamTale as a Christmas gift, we strongly recommend placing your order as early as possible.

Unless specifically stated at checkout, we cannot guarantee delivery before Christmas or any other specific date.

Incorrect or Incomplete Address

Please carefully review your shipping information before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to update your information before your order is processed.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed.

DreamTale is not responsible for orders that cannot be delivered due to incorrect or incomplete shipping information provided at checkout.

Delayed Orders

While most orders arrive within the estimated delivery timeframe, occasional delays may occur due to carrier disruptions, customs processing, high shipping volumes, severe weather, or other circumstances outside our control.

If your order is significantly delayed, please contact our customer support team with your order number and we will be happy to assist you.

Lost Packages

If your tracking information indicates that your package may be lost in transit, please contact us.

We will review the shipment information and work with the shipping carrier to determine the appropriate solution.

Multiple Shipments

In some cases, an order containing multiple items may arrive in separate packages. If your order is shipped separately, you may receive more than one tracking number and the packages may arrive on different dates.

Customs & Import Fees

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country.

Any applicable customs or import charges are the responsibility of the customer unless otherwise stated during checkout.

Need Help?

If you have any questions regarding your shipment, please contact our customer support team and include your order number so we can assist you as quickly as possible.

Thank you for choosing DreamTale. We can’t wait for a little DreamTale magic to arrive at your door. ✨